What does your Club or Association need to do? To be able to offer the redemption of an Active Kids voucher, all a Club or Association needs to do is take their player and participant registrations online via playcricket.com.au. Online Registration setup is performed in the Online Registration & Payments section of the PlayHQ Admin website. Information and help with this can be viewed here or by sending an email to playcricketsupport@cricket.com.au . Vouchers can only be redeemed via this method. How do Clubs and Associations get reimbursed for the value of vouchers that have been redeemed? Cricket NSW is able to offer a fully automated voucher redemption system meaning that Clubs and Associations will receive the full amount of the registration fee* regardless of whether a voucher has been redeemed. When registering their child via playcricket.com.au, parents will have the opportunity to redeem a voucher at the final payment screen. Any amounts owing above and beyond the $50 maximum value of the vouchers need to be paid online at this time. When a voucher is claimed during a registration, an automatic process triggers Service NSW to send the amount of money equivalent to the value of the voucher to Cricket Australia. Cricket Australia then combines this amount with any residual amount paid by the parent and distributes the entire amount* to the Club or Association via the weekly disbursement process that applies to all online registration payments. Further information on redeeming vouchers is available on the Service NSW website at redeeming vouchers from customers. Parents experiencing difficulties with navigating the Service NSW website or claiming a voucher can contact Service NSW on 13 77 88. *Woolworth Cricket Blast Program Fees, Player Insurance and MyCricket Service Fees may apply.
